Answers to the questions we hear most about planning, booking, and shopping with GoWithPorto. Can't find what you need? Contact our support team.
GoWithPorto is your personal AI travel companion for exploring Porto. Plan a personalized itinerary with our AI trip planner, discover top attractions and local experiences, book bike rentals, and shop authentic souvenirs from independent local shops — all in one place.
You can browse attractions, local experiences, and the souvenir shop without signing in. To save a trip, generate an AI itinerary, add items to your cart, or check out, you'll need to sign in with your Google account.
Head to the AI Planner, tell it your dates, interests, and pace, and it generates a personalized Porto itinerary in moments. Every generation uses one AI credit. Your past itineraries are saved under My Trips in your dashboard so you can revisit them anytime.
AI credits power the itinerary generator — one credit is used each time you generate a trip plan. You can purchase small credit packs securely through Stripe checkout whenever you need more.
GoWithPorto is currently available in English, French, Spanish, and Portuguese. Use the language switcher (globe icon) in the header to change language at any time.
All payments are processed securely through Stripe at checkout. We accept major debit and credit cards. Card details are handled entirely by Stripe — GoWithPorto never stores your full card number.
Yes. Go to Dashboard → Order History to see the status of every order. You'll also receive email confirmations when an order is placed and when it ships.
Souvenirs are sold and fulfilled by independent local Porto shops, so exact return terms can vary by item — check the product listing for details. If something arrives damaged, wrong, or doesn't show up, contact our support team and we'll help resolve it with the seller.
No. Card details are collected and processed directly by Stripe, our PCI-compliant payment provider. GoWithPorto's servers never see or store your full card number.
Every item in the Souvenir Marketplace is listed and fulfilled by an independent local Porto shop or maker, not by GoWithPorto directly. This helps us support small local businesses while giving you authentic, hand-picked finds.
Shipping is handled by the individual store owner behind each product, so timelines can vary slightly by shop. You'll see estimated shipping details before completing checkout.
We're always happy to hear from local shop owners. Reach out through our Contact Support page with a bit about your shop and products, and our team will follow up about joining the marketplace.
Browse available bikes under Bike Rentals, choose your dates and pickup location, and complete your booking through checkout. Details on pickup and return are included in your booking confirmation.
Yes — contact our support team as soon as possible with your order number and we'll help you cancel or adjust your booking wherever the rental partner allows it.
GoWithPorto uses Google Sign-In for a fast, secure login — there's no separate password to remember. Just click Login and continue with your Google account.
Contact our support team from the Contact Support page and we'll process your deletion request. See our Privacy Policy for full details on what we collect and your rights.
Yes — your data is stored on encrypted, access-restricted infrastructure hosted in the EU, and we only work with reputable processors (Google, Stripe, Cloudinary) for the specific tasks they perform. Full details are in our Privacy Policy.